Limited Lifetime Warranty and Return Policy for the Launch Box®
Last Updated: September 1, 2017
Magic-Flight (“Magic-Flight” or “We” or “Us”) warrants that the Launch Box® vaporizer unit, excluding instructions supplied with the product and those items non-warranted as described below, will be free from material defects. This warranty is extended to all original consumer purchasers of an original Launch Box® product purchased directly from Magic-Flight.com or an authorized seller and all subsequent owners of a Launch Box containing a valid Serial Number (“Customers” or “You”), as a limited lifetime warranty (“Warranty Period”).
Magic-Flight’s Launch Box® product is fit for normal use during the Warranty Period commencing on the date of purchase. A replacement Launch Box® will be provided on an exchange basis with a new original Launch Box® similar to your purchased model for any damaged or defective Launch Box®.
Customers may not elect a refund. If after reasonable number of attempts to replace the unit a working Launch Box® is not provided, a refund in an amount equal to the purchase price paid by you, less the amount directly attributable to use by your use prior to the discovery of the damage or defect, is available to dissatisfied Customers.
Magic-Flight warrants against material manufacturing defects in materials and workmanship. All defective Launch Boxes® will be replaced per this warranty policy.
This warranty covers damaged Launch Box units and shall apply to damage which occurs in shipment and delivery, applications and uses for which this product is intended, cosmetic damage and damage to exterior finish.
Launch Boxes® with non-intentional Customer-induced damage are warranted with some exceptions. Warranty does not cover misplaced, lost, stolen, confiscated, defaced, destroyed, abused, willfully or intentionally damaged Launch Box® units, or any unit with an illegible or missing Serial Number. A damaged Launch Box® previously modified for reasons of artistry or improved functionality will be replaced with an original Launch Box® unless otherwise authorized by Magic-Flight, unless the serial number has been altered. Any damages incurred during the modification process are not covered under warranty.
Repair services, rather than replacement services, may be available at Magic-Flight’s sole discretion for Launch Box® units upon Magic-Flight’s inspection of the damaged or defective unit. To repair a damaged or defective unit that has incorporated artistic embellishments or special woods, contact Magic-Flight with information as described above with a request for repairs rather than replacement.
Magic-Flight will provide detailed shipping instructions for returning a damaged or defective Launch Box® product for repair at its California, United States of America facility. Shipping for warranty service or repairs requires the returned Launch Box® unit to be securely wrapped in foil and sealed in a zip lock bag. Repair times may vary and may take between 4-6 weeks. DO NOT SEND IN YOUR LAUNCH BOX UNLESS EXPLICITLY INSTRUCTED TO DO SO BY MAGIC-FLIGHT.
The Magic-Flight warranty extends to the Launch Box® unit and its attached components including the cover, cover lock, cover pin, trench, screen fold, and draw hole. If the Launch Box's cover is damaged, but the unit is otherwise functional, Magic-Flight will provide a replacement lid. No product registration is required.
A Launch Box® returned under warranty will be processed per this policy. Customers are responsible for the cost of insuring and shipping the product back to the Magic-Flight facility in the state of California, United States of America. Products shipped to Magic-Flight must be fully packaged to prevent any further damage to the Launch Box® during transit. Items shipped by Magic-Flight to a replacement under warranty will be shipped to Customers via ground service at Magic-Flight’s expense. Any upgrade in shipping will be at your expense.
This warranty is valid and guaranteed on the lifetime of the product(s) on the market. Magic-Flight will provide a maximum of 2 replacement Launch Box units per the unique serial number of each purchased Launch Box unit.
LIMITED Lifetime Functional Warranty excludes non-attached components of the Launch Box® including the NiMH batteries and battery charger included within the Launch Box® kit.
Every Launch Box® contains an orange indicator light inside the Launch Box® trench designed to guide you towards your perfect session. This orange light will not last forever and therefore is not covered under warranty.
All accessories of the Launch Box® kit, including the draw stem, batteries, battery charger, and brush, are covered under a limited warranty of ninety (90) days after the date of purchase. Proof of purchase (showing date of purchase and the name of the seller) is required.
For warranty service, fill out and submit our online form at mflb.it/contact. Be sure to select the Warranty department from the menu options. Upon form submission Magic-Flight will review your claim and will respond with instructions to complete your warranty claim. Customer Service endeavors to respond to warranty claims within 24-48 hours. Refrain from dismantling and tampering with the damaged goods until receiving complete instruction from Magic-Flight’s Customer Service Department (“Customer Service”). Removing the screen without specific instruction from Magic-Flight voids the Limited Lifetime Functional Warranty.
Photographic evidence will be required for all warranty claims. Customer Service reserves the right to make warranty and replacement determinations at its own discretion on a case-by-case basis.
Your Launch Box must have a serial number intact to qualify for warranty service. The Limited Lifetime Functional Warranty does not cover Launch Boxes with missing or tampered serial numbers.
Failure to follow Magic-Flight’s instructions may void your warranty subject to Magic-Flight’s discretion.
This warranty is valid only when the Launch Box® is used with appropriate equipment in conformity with the instructions described within the Magic-Flight Launch Box® Flight Guide or other instruction manual included.
This warranty is null and void if the Launch Box® is not purchased through an authorized seller as designated by Magic-Flight. This warranty is null and void if purchased on eBay®, Amazon®, Craigslist® or similar non-registered marketplace with independent sellers. You are encouraged to contact us to verify whether your Launch Box® is purchased through an authorized seller prior to purchasing your Launch Box®. In the event you purchase from an unauthorized seller, such as eBay®, Amazon®, and Craigslist®, your sole remedy is to make a claim with the sellers buyer protection program.
Warranty is null and void if the Launch Box’s® original Serial Number has been altered, changed, manipulated, counterfeited, removed, sanded or illegible.
Warranty is null and void where Magic-Flight is unable to identify a Launch Box® serial number due to counterfeiting or any other reason listed above.
Warranty is null and void for a Launch Box® with a Serial Number already processed for warranty service. Every Launch Box® is issued one unique identifying Serial Number. Serial Numbers identify Launch Boxes® for warranty service. For this reason, Magic-Flight does not recommend purchasing used Launch Box® units. Purchasers of a used Launch Box® risk purchasing previously warranted Launch Boxes®. If you must buy used, only buy used units from people you trust or personally know. If you are purchasing a used unit and need clarification about its warranty status, you may contact us with the Serial Number to verify warranty eligibility.
Serial Numbers are unique identifiers of your Launch Box product® and should not be shared or communicated with other parties.
Return Requirements and Replacement
Upon approving a warranty claim, a replacement Launch Box will be shipped to you. Your replacement under warranty will be processed after we receive, inspect, and verify your return. In special instances, and at Magic-Flight’s sole discretion, a Launch Box® may be shipped to Customer immediately upon processing the warranty claim. This process is done to reduce the time Customers remain without a Launch Box®. We will attempt to notify Customers via email with replacement details as soon as it has been fully processed.
All returned Launch Boxes® must include the original packaging material. If the original packaging materials are not available, Customers must provide reasonably adequate packaging to eliminate any damage during shipping. All items authorized for return must be shipped to Magic-Flight® at Customer’s expense via traceable shipping methods.
All returned Launch Boxes® are inspected. Launch Boxes® returned for warranty become property of Magic-Flight.
LIMITED LIFETIME WARRANTY FOR POWER ADAPTER, PA 2.0 AND PA 2.4
Magic-Flight warrants that the Power Adapter® unit, PA 2.0 and PA 2.4, excluding instructions supplied with the product and those items non-warranted as described below, will be free from material defects. Customer is responsible for shipping the item back to our facility. This warranty is extended to all original consumer purchasers of an original Power Adapter® unit, PA 2.0 and PA 2.4 product purchased directly from Magic-Flight.com or an authorized seller and all subsequent owners of a Power Adapter® unit, PA 2.0 and PA 2.4 containing a valid Serial Number ("Customers" or "You"), as a limited lifetime warranty ("Warranty Period").
This warranty is valid and guaranteed on the lifetime of the product(s) on the market. Magic-Flight will provide a maximum of 2 replacement Power Adapter®, PA 2.0 and PA 2.4 units, per the unique serial number of each purchased Power Adapter® unit, PA 2.0 and PA 2.4 unit.
LIMTED 90 DAY WARRANTY FOR PA 2.1
Magic-Flight warrants that the Power Adapter 2.1® unit, excluding instructions supplied with the product and those items non-warranted as described below, will be free from material defects. This warranty is extended to all original consumer purchasers of an original PA 2.1® unit for 90 days after the purchase date, with Proof of Purchase required.
This warranty is null and void if the Power Adapter®, PA 2.0 or PA 2.1 is not purchased through an authorized seller as designated by Magic-Flight. This warranty is null and void if purchased on eBay®, Amazon®, Craigslist® or similar non-registered marketplace with independent sellers, as there's no way to determine if a reseller is selling a new or used unit. You are encouraged to contact us to verify whether your Launch Box® is purchased through an authorized seller prior to purchasing your Launch Box®. In the event you purchase from an unauthorized seller, such as eBay®, Amazon®, and Craigslist®, your sole remedy is to make a claim with the sellers buyer protection program.
This warranty policy is granted to all original consumer purchasers of the Launch Box®. This Warranty Policy is transferrable to all subsequent purchasers and owners so long the subsequent purchaser purchased the original Launch Box® from a source traceable to an authorized seller and the Launch Box® unit contains a valid and legible Serial Number not previously warranted.
If items are returned due to an error on Magic-Flight’s part, Magic-Flight will pay one-way shipping costs for the specified item as expressly approved by Magic-Flight. This policy is subject to Magic-Flight’s full claims review.
MAGIC-FLIGHT IS IN NO WAY RESPONSIBLE, UNDER ANY CIRCUMSTANCES, FOR INDIRECT OR CONSEQUENTIAL DAMAGES. MAGIC-FLIGHT IS NOT LIABLE FOR ANY COSTS THAT THE END CUSTOMER INCURS IF INDEPENDENTLY IDENTIFYING THE SOURCE OF LAUNCH BOX® PROBLEM(S), REMOVING COMPONENTS OF THE LAUNCH BOX® PRODUCT, OR SERVICING THE LAUNCH BOX PRODUCT.
WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THE LAUNCH BOX® SOLD BY MAGIC-FLIGHT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF MAGIC-FLIGHT.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS, AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON MAGIC-FLIGHT.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.