GENERAL & WARRANTY INQUIRY

We respond to all CUSTOMER SERVICE, TROUBLE SHOOTING and WARRANTY SUPPORT inquiries in the order received. Please visit here to view your warranty information.

Please submit your inquiry by accessing the purple SUBMIT INQUIRY button below. We're here to answer any product or warranty or claim questions you may have.

SUBMIT INQUIRY


ONLINE SHOP ORDERS

Curious about your order status or need to make an adjustment to your order? Please submit your inquiry by accessing the green ORDER SUPPORT button below.

We promptly process orders as they come in and make every effort to ensure your package arrives to you in a timely manner. Every Magic-Flight shipment is issued a tracking number, sent from customerservice@magic-flight.com with the subject line: “Your Order Has Shipped” to the email address provided when your order was placed.

Please be advised that some USPS service delays may occur due to COVID-19.

ORDER SUPPORT

Contacting Magic-Flight

WE STRIVE TO RESPOND TO ALL EMAIL INQUIRES WITHIN 2-3 BUSINESS DAYS, HOWEVER IT WILL NEVER TAKE LONGER THAN A WEEK. Rest assured, you are in the queue. We appreciate your patience.

PLEASE NOTE: We have noticed a recent increase in the number of responses from Magic-Flight being caught in Spam Filters. Please ADD customerservice@magic-flight.com to your WHITELIST. If you haven't heard from us...

PLEASE CHECK YOUR SPAM FOLDER!

LIVE CHAT support is available (Monday-Thursday 7am-3pm PST only) on our SHOP.