For All Inquiries

Send a direct message to customer service -- for all questions, troubleshooting, or warranty support.

Due to high demand, we are prioritizing the fulfillment of orders to the best of our ability with limited Crew onsite. Turnaround for customer service inquiries may take a bit more time but rest assured if you write in, you are in the queue.

Warranty claim processing time may take up to 10-12 weeks. Your patience is greatly appreciated during this challenging time.

Please be sure to review the warranty before submitting a claim.


Submit inquiry or claim

Contacting Magic-Flight

We are currently open and fulfilling a high volume of orders. However, due to COVID-19, we've had to limit Crew on site. We are responding to all customer service inquiries without interruption. Each and every inquiry will be processed in the order received.

We are continuing to process warranty claims -- just at a much slower pace. We greatly appreciate your patience. In the event that you are submitting a warranty claim, please be aware that at this time it may take up to 10-12 weeks process.

Live Chat support is available (Monday-Thursday only) at our SHOP. Please chat with us! We're happy to answer any questions you may have about the LAUNCH BOX, its COMPANIONS or ACCESSORIES.