Magic-Flight grants to all purchasers of the Launch Box vaporizer a Lifetime Functional Warranty for all Box units. Your Launch Box carries a unique serial number, altering or removing this number renders the warranty completely void. All accessories included in the standard MFLB kit are covered under warranty for the first three months after the date of purchase.
*Additionally, please make note that the orange indicator light inside each Box is designed to guide you towards your perfect session and will not last forever; therefore this is the one component of your Box that cannot be covered under the Lifetime Functional Warranty. This light will stop working eventually due to the hotter-than-average environment and sharp temperature changes that it endures. Once you have perfected your technique with the Box, your use of the light will no longer be needed.
Warranty does not cover lost or stolen units. Shipping charges may apply.
For questions about our warranty service, please click on the appropriate link below. For vaporizer warranty service, send a description of the problem (preferably with picture) along with your unit serial number to:
CustomerService -at- magic-flight -dot- com
Is the vaporizer warranty transferable?
Yes. The warranty applies to whomever is the current owner/user of the Box.
Will Magic-Flight honor the warranty even if I break the Box through my own stupidity?
Yes we will. We will even warranty units that have been modified for reasons of artistry or improved functionality.
We do make an exception for units which in our opinion were deliberately damaged (ie, for the purpose of making a warranty claim) will be charged at full retail price.
So with this warranty, if my Box vaporizer breaks a year from now, the warranty will still cover it? What if it breaks 20 years from now?
Yes, we really do mean it -- if you contact us in 20 years with a broken Box, we will issue a replacement. The standard assumptions apply -- that we still exist, etc. Contacting us by email is probably the most reliable means of communication. We do try to answer everything within one business day, but allow us at least 2 in case it gets really busy.
Will the warranty be honored if I purchase through an Ebay seller?
Yes it will; however, it is especially helpful if people let us know where they bought the Box and what serial number they have, even if you have had no problems with it. If you elect to buy from Ebay, please let us know the details via email -- the feedback is both important and helpful.
One important exception is that units which do not have serial numbers cannot be warrantied. There have been some complaints about eBay vendors selling illegitimate Launch Boxes without serial numbers. In such cases, we strongly recommend that use the eBay buyer protection programs to get their money back.
Instead of warranty replacement, can Magic-Flight repair my customized/exotic wood Box?
Not all problems are repairable, however Magic-Flight will work to issue as near an equivalent a replacement as is available in such cases. To repair a unit that has had artistic embellishments or for special woods, you will have to send an email with a description of the problem (pictures recommended), the box serial number, and the postal return address, indicating clearly that this is to be a unit repair, rather than a warranty replacement. If Magic-Flight accepts that repair, rather than replacement, is the best option, they will provide instructions for packaging and returning the unit to the factory. Typically, for all returned units the screen must be completely removed, the wood cleaned as best as possible, and then the Box must be securely and completely wrapped in foil and sealed in a zip lock bag. It is important that the email correspondence with the return address be included in the return package so that Magic-Flight's staff can track it more easily. Depending on the nature of the repair, it could take up to 4 weeks to process it and send it back.